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QUESTIONS |
ANSWERS |
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How can I tell if my fan is subject
to the recall?
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This website, or the automated
recall line (1-877-445-1314), will walk you through the
identification process. Generally, there are date codes
and model numbers on the bottom of the fan. Only certain
models manufactured between 2002 and 2004 are affected.
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What corrective action is Lasko
taking to address the recalled products?
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Once you have gone through the
identification process on the website or automated
recall line, and it is determined that your fan is or
may be affected, you will complete the on line
registration form at the end of the identification
process (or record your registration information on the
recall line) to receive a free "plug-in" fan protection
cord adapter.
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What is the "fan protection cord adapter" that Lasko is
providing to consumers who have affected fans?
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The fan protection cord adapter
(pictured below) is a safety device that is designed to
cut off electric current to the fan if a small
nonreplaceable fuse in the plug detects a potentially
hazardous electrical fault in the fan's motor or power
supply. The fan protection cord adapter consists of a
short cord with a specially designed locking female plug
on one end and a patented fused plug on the other. Once
you have plugged the fan protection cord adapter onto
your fan's power cord it is permanently connected.
click here to view the installation
instructions for the fan protection cord adapter
(Acrobat Reader is required to view
PDF files. Need Adobe Acrobat? Download it free.
Click here.)
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What if I can't find any identification markings on the
bottom of my fan or they have been removed?
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First confirm that your fan is a
Lasko or Galaxy fan and that it is identifiable as one
of the fans pictured in the first screen of the Lasko
recall website (or described in the opening sections of
the automated recall line). If you believe that your fan
is one of the affected models but can't determine the
date of manufacture, simply click on the "can't
determine" response where applicable. If there is
uncertainty as to whether your fan is affected, you will
be asked to register to receive a fan protection cord
adapter.
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Is it safe to install a fan
protection cord adapter on my fan if it was manufactured
before or after the dates subject to the recall?
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Yes. The fused safety plug on the
end of the fan protection cord adapter is compatible
with earlier or later models of the same style fans that
are subject to the recall. The fan protection cord
adapter should not be used with any heater, high
velocity fan or any other type or other manufacturer's
products, as the fuse may open rendering the product
unusable since once attached, the fan protection cord
adapter cannot be removed without potentially damaging
the original plug or power cord.
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What if my fan stops working any
time after the fan protection cord adapter is installed?
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You should replace the fan, as the
fused plug on the fan protection cord adapter may have
opened because it detected a potentially dangerous
electrical fault in the fan motor or power supply.
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Should I order another fan protection cord adapter to
replace the one that opened, or should I remove it?
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No. The fuse in the plug of the fan
protection cord adapter is designed to open if a
potentially dangerous electrical fault is detected and
should never be replaced or removed once the fan fails
to operate. Any attempt to remove the fan protection
cord adapter after installation will cause damage to the
original plug due to the locking mechanism in the female
cord adapter. Any attempt to use the fan without the fan
protection cord adapter may create a potential fire
hazard.
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If my fan quits operating at any
time after installing the fan protection cord adapter,
am I entitled to receive a free replacement fan?
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No. Fans subject to the recall were
sold more than two years ago and are therefore no longer
under the original one or two year warranty.
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How long will it take to receive my
fan protection cord adapter after I register?
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Upon successful registration on the
website, you will receive an immediate confirmation and
an estimated time of delivery. Generally, please allow
4-5 weeks for delivery.
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If my fan is subject to the recall,
should I use it until I receive my fan protection cord
adapter?
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No. Do not use any affected fan
until the fan protection cord adapter has been properly
installed.
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